At the end of the one hour presentation and one and a half hour workshop participants will understand the need for personal qualities in leadership. They will demonstrate Learning Outcomes (in italic) under four headings for this topic.

a) Planning

b) Managing resources

c) Managing people

d) Managing performance

a) Planning

Participants will show that they can:

- support plans for services that are part of the strategy for the wider healthcare system; gather feedback from patients, service users and colleagues to help develop plans;
- contribute their expertise to planning processes;
- appraise options in terms of benefits and risks.

b) Managing resources

Participants will demonstrate that they can:

- accurately identify the appropriate type and level of resources required to deliver safe and effective services;
- ensure services are delivered within allocated resources;
- minimise waste;
- take action when resources are not being used efficiently and effectively.

c) Managing people

Participants will demonstrate that they appreciate the need to:

- provide guidance and direction for others using the skills of team members effectively;
- review the performance of the team members to ensure that planned service outcomes are met;
- support team members to develop their roles and responsibilities;
- support others to provide good patient care and better services.

d) Managing performance

Participants will demonstrate that they can:

- analyse information from a range of sources about performance;
- take action to improve performance;
- take responsibility for tackling difficult issues;
- build learning from experience into future plans.